Our Complaint Procedure

Whilst we use our best endeavours to provide our clients with a satisfactory and efficient service following their instructions however, should you have a reasonable cause to complain about the service you have received, please send your complaint for the attention of Complaints Manager – Mr Javed Patel. Please note that your complaint must only be in relation to our services that you have received or our fees that you have paid as a client of this firm.

Your complaints must be in writing by email to javed@legalcomfort.co.uk or by post to our Colchester Head Office, Habendum House, 1-2 High Street, Colchester CO1 1DA. If the complaint is received at our office by email or post after 5 pm on a working day or on a weekend or on a bank holiday, it will be classed as received on the next working day.

The Complaints Manager will initiate an investigation on receipt of your complaint and will provide you with a written response within eight weeks from the date the complaint was received.

There is no fee charged to handle your complaint.

Legal Ombudsman

Should you find yourself unsatisfied with our response to your complaint regarding our services and fees, you may contact the Legal Ombudsman at:


Solicitors Regulation Authority (SRA)

You may contact the SRA if you are not satisfied with the way we have handled your complaint and that your complaint is in relation to any SRA Rules that you believe we have breached. More guidance is available on SRA website: